Project Discovery and Preliminary Requirements Gathering

At the beginning of every project, Filnet embarks on a process of discovery and requirements gathering. Instead of a project checklist, our discover process is about listening to your requirements for success. Then we examine the wants and needs of your constituents and actively seek out their feedback. Filnet diligently works with you to ensure that your project meets your audience's expectations. We review your state of affairs and identify liabilities, vulnerabilities and strengths in the areas such as business processes, human resources, technology, architecture and applications.

Project Planning

Filnet works with you to determine what is important to you and what your expected deliverables are. Your dedicated project manager develops a final project schedule that clearly outlines all milestones, dependencies and contingencies. Weekly reports will track the development progress, and budget as well as address special needs that are unique to your project. Filnet reports show the current budget for specific tasks, phases and the overall project, so that you may give an accurate account to your enterprise leadership team.

Project and Software Specifications

Filnet has developed a standard requirement-gathering process and template. All lifecycle requirements are captured and approved by you. For quality assurance, our change-management system is in place to address any modifications necessary to the completion of your project.

Risk and Issues Management

When developing custom fit solutions, project ‘hiccups’ can arise from time to time. Your project manager will identify project risk points and develop contingencies should threats or vulnerabilities occur. In fact, your project manager will tell you when there is an identified risk and offer an appropriate solution in a timely manner. Additionally, Filnet will conduct regular project reviews that reconcile the development to the specific project requirements.

Development and Implementation

Transforming your business objectives and technology needs into successful projects requires careful development and implementation. Implementation success comes about by adhering to the original project scope, making project plan adjustments when necessary, being mindful of risks and vulnerabilities, testing for quality assurance, and tracking the project even beyond implementation. Depending on the nature of your specific project, the development process may include integration planning; coding source control; tracking tasks; identifying and resolving risks; performing frequent project reviews; and conducting user acceptance tests prior to actual production releases.

Quality Assurance (QA) Analysis

Filnet provides a proven documented testing and quality assurance (QA) process. Tracking projects, identifying and resolving risks and conducting frequent project reviews are hallmarks of Filnet’s QA guarantee. Filnet works with you and your staff to develop a suitable client acceptance process. This process is documented and includes your signoff. Your project manager then reviews the scope of work with you to ensure that the project is launch-ready and that every element has been fulfilled. As a value-add, you or a member of your team is trained on how to manage the project and left with complete reference documentation.

Release Coordination

Filnet will coordinate pre-production releases, which include dry-runs prior to actual production releases to identify any issues and problem areas. Following your acceptance, the application is released to production. Filnet supports the project and helps drive your constituents to the new services and information available. Then we track our combined achievements by declaring success only if your objectives have been met or exceeded.

Enhancements and Evolution

We track our achievements even after implementation. The true measure of success for Filnet is the number of long-term relationships maintained since our establishment in 1996. Few enterprise services providers in our category can claim an equal level of success. This is largely due to our ongoing focus on customer care, the full lifecycle of your project, and our desire to witness your immediate return on investment (ROI).